Refund policy
We want you to be satisfied with your purchase. If you have any questions or concerns about your order, please contact our customer service team for assistance.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the product must be:
- Unused and in its original condition.
- In the original packaging with all included accessories and components.
- Free from damage caused by improper installation, misuse, modification, or neglect.
Due to the nature of air-conditioning equipment and accessories, products that have been installed, used, modified, or altered may not be eligible for return unless the product is defective or we shipped the wrong item.
Product Compatibility and Installation
Air-conditioning products may have specific installation dimensions, specifications, and compatibility requirements.
Our customer service team may contact customers after an order is placed to confirm product specifications and installation requirements before shipment.
Customers are responsible for providing accurate installation information and should carefully review the product specifications before purchasing.
If you are unsure whether a product is suitable for your installation, please contact us before placing your order.
We recommend that air-conditioning equipment be installed by a qualified professional.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Clear photographs of the shipping package and any visible damage.
After reviewing the information, we may provide a replacement, return, or refund as appropriate.
Return Process
To request a return, please contact our customer service team with your order number and the reason for the return.
Please do not send a product back without receiving return instructions from our customer service team.
Once your return has been approved, we will provide the necessary return instructions.
Return Shipping Costs
If the return is due to an incorrect item shipped by us, a defective product, or damage that occurred during shipping, we will review the situation and provide appropriate assistance.
For returns due to customer preference, incorrect measurements, ordering the wrong product, or other reasons not caused by us, the customer may be responsible for return shipping costs.
Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund and make the funds available in your account.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet been shipped may generally be cancelled.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our return procedure.
Unconfirmed Orders
For certain air-conditioning products, our customer service team may contact the customer to confirm product specifications and installation requirements before shipment.
If we are unable to reach the customer and do not receive the required confirmation within 5 days, we may cancel the order and issue a full refund to the original payment method.
Exchanges
If you receive a defective or incorrect product, please contact us so that we can review the situation and determine whether a replacement or exchange is appropriate.
For products ordered incorrectly by the customer, an exchange may not be available if the product has already been shipped, installed, used, or modified.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer service team through the contact information provided on our website.
We will review each request and work with you to find an appropriate resolution.