What types of heating products do you sell?
We offer a selection of indoor and outdoor heating products, including patio heaters, electric heaters, space heaters, outdoor heaters, and related home heating products. Product availability may change over time.
How do I choose the right heater?
The best heater depends on where you plan to use it, the size of the area, power requirements, and whether the space is indoors or outdoors. Please review the specifications and recommended usage information on each product page before ordering.
Can your patio heaters be used outdoors?
Products described as outdoor or patio heaters are designed for appropriate outdoor use. Always follow the manufacturer's installation, clearance, ventilation, weather-protection, and operating instructions provided with the specific product.
Can outdoor heaters be used indoors?
Do not use a heater indoors unless the specific product is expressly designed and approved for indoor use. Always follow the manufacturer's instructions and safety warnings.
Are assembly instructions included?
When assembly is required, instructions are generally included with the product or packaging. Assembly requirements vary by model. Please refer to the individual product information for details.
What power source does the heater require?
Power requirements vary by product. Depending on the model, a heater may use electricity or another specified energy source. Please check the specifications on the product page before purchasing.
How long does order processing take?
Most orders are processed within 1–3 business days after payment is successfully confirmed. Processing may take longer during holidays, promotional periods, or periods of high order volume.
How long does shipping take?
Estimated delivery times are generally 5–10 business days within the United States and 7–15 business days for international orders, after processing. Delivery times are estimates and may vary by destination, carrier, product size, customs, weather, and other circumstances.
Will I receive tracking information?
When tracking is available, it will be sent to the email address provided with your order. Tracking information may take up to 48 hours after shipment to begin updating.
Can large heaters arrive in multiple packages?
Yes. Some larger products or orders containing multiple items may be shipped in separate packages. Packages may arrive on different days and may have separate tracking numbers.
What should I do if my heater arrives damaged?
Please inspect your order promptly after delivery. If a product arrives damaged, contact us as soon as possible with your order number and clear photos of the product, packaging, and shipping box. We will review the issue and assist you with the next steps.
What if I receive the wrong product?
Contact our customer support team with your order number and photos of the item received. We will review the order and provide appropriate assistance.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has entered fulfillment or has been shipped.
Can I return an item?
Eligible products may be returned in accordance with our Refund Policy. Return eligibility, condition requirements, time limits, and any applicable exclusions are explained in that policy.
Can I return a heater after it has been installed or used?
Return eligibility for installed or used products may differ from unopened products. Please review our Refund Policy before installing or using a product if you are considering a return.
How long does a refund take?
Once an approved return has been received and inspected, the refund will be processed according to our Refund Policy. Your bank or payment provider may require additional time before the refund appears in your account.
What payment methods do you accept?
Available payment methods are displayed securely during Shopify checkout. The exact options available may depend on your location, device, currency, and the payment methods currently enabled for our store.
Is my payment information secure?
Payments are processed through Shopify's checkout and the payment providers enabled for our store. We do not display or store your complete payment card information through the storefront.
Do you ship internationally?
International shipping may be available for eligible products and destinations. Availability and shipping charges will be shown during checkout where applicable. Customs duties, taxes, or import fees may apply depending on the destination.
How can I contact customer support?
Please visit our Contact Us page. For questions about an existing order, include your order number and the email address used to place the order so we can assist you more efficiently.